FREQUENTLY ASKED QUESTIONS

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For returns go to this page. Simply follow these 4 steps in our return procedure: 1. Find your order using your order number and email address. 2. Select the item(s) you´re returning and the reasons for return. 3. Select shipping option “Bring” for Norwegian customers. If this is an international shipping, choose option “DHL” 4. You will receive an QR-code by email. Use this when you deliver your return to the post office. Please note the following: - All purchases made online on camillapihl.com must be returned back to our warehouse. We will not accept online purchases to be returned in any physical store. - Please note that If you do not follow our return instructions we cannot guarantee that your return will be received at our warehouse. Only returns received at our warehouse can be refunded. - When you drop off your package at the post office, we highly recommend you keep the tracking number and proof of postage for further reference.

If the error message «the email doesn’t match the order number» comes up, meaning that you might have registered your order on a different email address. Try to type in another email address you might use, maybe a work email or an old email. If this doesn’t work, it might happen that you have spelled your email wrong. Please contact customercare@camillapihl.comand we will assist you.

We do not offer free return and we apply a return fee, that will be deducted from the refunded amount. As soon as your return has been handled you will be refunded through the original payment method you chose for your order. Find detailed information about return and shipping fees for your country here.

To exchange your product, simply follow the steps to make a return. You can exchange your item for a different size. However, if stock is low, we cannot guarantee the exchange. In that case, please contact our customer service, and we will assist you with a manual exchange.

Our return process takes up to 14 days from when our warehouse receive the items. During peak seasons and sales the handling time for returns might be slightly longer. If you see on the tracking that the package has already reached us, don´t worry! We haven´t forgotten about you and your return will still be processed and refunded within 14 days. Thanks in advance for your patience.

We will refund your money as soon as we have received and processed your return at our warehouse. This can take up to 14 working days after we have recieved your return. When we have processed your return it takes up to 1-5 working days for the money to appear in your bank account. Please note that in some cases, for example during holiday or sale seasons, it might take a few more days for your return to be received and processed. If you have not received your refund after 14 working days, please contact our customer care team customercare@camillapihl.com, for assistance.

We will correct your invoice as soon as we have processed your return, and an updated payment request will be sent from Klarna. You can read more about Klarna's term and conditions here: https://www.klarna.com/no/kundeservice/

We now offer store credit when you return an item, meaning if you choose store credit instead of refund, you can get a +10% on your refund in store credit.

If you bought multiple items and only want to return one, you may keep your gift. However, if you bought a single item and need to return it, we kindly ask that you return the gift as well. If you prefer to keep the gift or if it has already been used or worn, a fee will be deducted from your refund based on the gift's value.